Information We Collect
Account information
When you create an account, we collect your full name and email address. This is used to identify your account, send order confirmations, and allow you to view your order history.
Order information
When you place an order, we collect your shipping address, phone number, and selected product details (design, colour, size, print position). This is necessary to produce and deliver your order.
Payment information
Payments are processed securely through PayHere, our third-party payment gateway. Design Wear Studio does not store, process, or have access to your card number or full payment credentials. Please review PayHere's privacy policy for details on how they handle payment data.
Usage data
We collect standard browser and session data (pages visited, device type, referral source) to understand how visitors use the site and to improve the experience. This data is not linked to your identity.
How We Use Your Information
We use the information we collect solely to operate Design Wear Studio. Specifically, we use it to:
- Process and fulfil your orders.
- Send order confirmation and shipping notification emails.
- Respond to support enquiries.
- Improve the website and product range.
- Send occasional updates or promotions if you have opted in.
Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We share data only with trusted third parties who help us operate the business:
- PayHere: payment processing.
- Shipping carriers: to deliver your order (we share your name, address, and phone number).
- Email service providers: to send transactional emails.
All third-party providers are contractually required to handle your data securely and only for the purpose of delivering their specific service.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data transmitted between your browser and our website is encrypted using TLS (HTTPS). Access to personal and order data is restricted to authorised personnel only. While we strive to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your account and order information for as long as your account is active or as required to fulfil orders and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at [email protected].
Your Rights
You have the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights, email [email protected] and we will respond within 14 business days.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the revised date at the top of this page will be updated. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions, requests, or concerns, please contact us at [email protected].